In order to keep track of their belongings, companies use asset management software and practices that aid in organization and lead to better productivity. Asset management is an underlying need that transcends all industries and used to require a team of professionals to monitor and keep track of everything that a particular company does and uses. Fortunately, these professionals can now be replaced with asset management software that can be used by any company, no matter what their budget is. This article will define what asset management software does and Read More

Cloud computing refers to the delivery of one or many services powered by computer hardware and software over the Internet or local computer network. For most major service providers, there are a large number of computers configured in a grid to provide the service architecture located in the “cloud.” The origin of the name cloud comes from the original representation of the Internet with the cloud symbol and in systems diagrams that use a cloud symbol to represent the complex underlying infrastructure. As services in this domain become more prevalent, Read More

Security has always been a priority concern of IT professionals, especially the Chief Information Officers (CIOs) who hold ultimate responsibility for their company’s computer and Internet security. In the years since the Internet first came on the scene, the security scenario has undergone rapid changes and developments as threat and counter-threats have been developed and deployed. Recent surveys tend to confirm this perception. While IT security threats continue, the form and nature of these threats may not be what most people expect – or even suspect. The following are the Read More

In the information age, the process of input, delivery, storage, receipt, and categorization of data is critical. Companies, government entities, and individuals have to rely more and more on automated, reliable solutions in order to keep their information safe and readily accessible. A document management system (DMS) is an integrated network of compatible programs or computer systems that reliably handle information for accurate records and usability. As more data is created and shared on a daily basis there is a great demand on keeping it secure and available. Document management Read More

The term Inter-Process Communication (IPC) refers to a predefined library or set of interfaces that allow processes to communicate with each other. IPC gives the appearance of programs that run concurrently in an operating system’s background and allows computer users to conduct multiple tasks at once on a computer. IPCs can share memory, run in synchrony with other processes, pass messages, and conduct remote procedure calls. The specific IPC method varies based on the Operating System (OS), latency of communication between program threads, and the type of information being exchanged Read More

Cost containment has become a byword in IT circles because of the perceived conflicts between the IT staff (who are often seen as a cost center that has to be controlled) – and the financial and executive officers whom the IT people see as a barrier to improving the company’s IT capabilities. The truth, however, lies somewhere in between: while conflicts about costs and financial outlays do happen, some common sense approaches to the matter can help resolve problems and improve the company’s bottom line without compromising its IT efficiency Read More

Information Lifecycle Management (ILM) is a process for maintaining information storage at the least possible cost, while concurrently maintaining appropriate levels of availability. The first phase in the Information Lifecycle Management process is to determine what information is being stored and how it is being accessed. The two steps in this phase are the Data Classification Audit and the Information Usage Audit. The first phase of the Information Lifecycle Management process should deliver a clear picture of the information storage requirements of the organization. The second phase of the Information Read More

Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries. Service management is usually used in conjunction with operations support systems. Systems that use service management include order management, inventory management, activation, maintenance, performance diagnostics, and several other types of support systems to make sure that these systems are running proficiently and error Read More

Data governance is a discipline found within the workforce where there is a grouping of data quality and management, risk management and business process management when dealing with the handling of data found in an organization. The ultimate goal with data governance is to have control — ideally positively — over the data in the organization. Specifically, they want to control the processes and methods in which the data is handled by their data stewards. The fundamental purpose of data governance, as described above, is to somehow mesh all the Read More

Like anything else, ITIL software is backed up by the ITIL Service Support. ITIL, or Information Technology Infrastructure Library, is a system of software that has been approved by a standard of specifications under the authority of the British Office of Government Commerce. ITIL software generally falls under the category of customer service or system analysis. ITIL Service Support is used to help users with problems that they may experience with various ITIL software. In this article, we will go over and label the different parts of ITIL Service Support. Read More